Terms of service

Last updated: October 23, 2026

These terms apply when you use the Petboostery online store or buy from it. Please read them together with our shipping policy, refund policy and privacy policy, which are part of these terms.

Who you are buying from

The Petboostery store is run by Ricardo Josué Zelaya Argueta, trading as Petboostery, Residencial Andalucía, San Pedro Sula 21101, Cortés, Honduras. Contact: ricardo@petboostery.com. The store runs on Shopify, and payments are processed by PayPal.

Who can buy

  • You must be at least 18 years old, or the age of majority where you live, to place an order.
  • We deliver only to the 48 contiguous US states and Washington, DC, and to Australia, New Zealand, Singapore, Japan, Hong Kong, Switzerland and Honduras, as our shipping policy explains.
  • Orders are for personal use, not for resale.

Products

  • We sell pet accessories. We describe each product, its size and materials as accurately as we can. Colors can look slightly different on different screens.
  • Check the measurements on the product page and measure your pet before you order.
  • Our products are everyday accessories, not veterinary or medical products. Supervise your pet with any new toy or accessory, and stop using an item that is worn or damaged.

Prices and payment

  • Prices are in US dollars. Import charges, including what you may be charged on delivery outside the US, are explained in our shipping policy.
  • Shipping cost and any tax we charge are shown at checkout before you pay.
  • We take payment through PayPal when you place your order.
  • If a product is listed at a clearly wrong price because of an error, we may cancel the order before it ships and refund you in full. We will tell you if this happens.

Your order

  • When you pay, you make an offer to buy the products in your order. We accept it by sending your order confirmation email.
  • We may cancel an order and refund it in full if an item becomes unavailable, if we can't deliver to your address, or if we reasonably suspect fraud. We will tell you if this happens.
  • You can cancel an order at no cost until we place it with our supplier, or while it is delayed, as explained in our refund policy and shipping policy.

Shipping, delays and returns

  • Delivery times, delay notices and what happens to a late or lost parcel are explained in our shipping policy.
  • You can return items within 30 days of delivery, as explained in our refund policy.

Using the store

You agree not to misuse the store: for example, not to break into it or disrupt it, collect data from it with automated tools, place fraudulent orders, or use it for anything unlawful.

Our content

The text, logos, designs and other content we created for the store belong to us or to the people who licensed them to us. You may not copy or reuse them for commercial purposes without our written permission.

Responsibility

  • We are responsible for delivering the products you ordered as described, and for the commitments in our policies.
  • To the extent the law allows, our total responsibility for any claim about an order is limited to the amount you paid for that order, and we are not responsible for indirect or consequential losses.
  • Nothing in these terms limits any responsibility that cannot be limited by law, or takes away any rights you have under the consumer protection laws of your state or country, such as the consumer guarantees under the Australian Consumer Law.
  • What we do when an item arrives damaged, faulty, wrong or missing is explained in our refund policy.

For customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Problems and disputes

If something goes wrong, please write to us first at ricardo@petboostery.com. We reply within 2 business days and will try to put it right quickly. This does not affect your right to open a PayPal dispute or a dispute with your card issuer.

Governing law

The consumer protection laws of the state or country where you live still apply where they cannot be waived.

Changes to these terms

We may update these terms. The version that was on the store when you placed your order applies to that order. We show the date of the latest change at the top.

Contact

  • Ricardo Josué Zelaya Argueta, trading as Petboostery
  • Residencial Andalucía, San Pedro Sula 21101, Cortés, Honduras
  • ricardo@petboostery.com