Returns & refunds

Last updated: October 23, 2026

30-day returns

You can return any item within 30 days of delivery, for any reason, without needing to explain why.

How to return an item:

  1. Write to ricardo@petboostery.com with your order number and the items you want to return.
  2. We reply within 2 business days with the return address and instructions.
  3. Send the items back with a tracked shipping service, and send us the tracking number.

Please don't send items to our business address: it is not a returns address. The return address may be outside your country, so we tell you where it is before you send anything, and you can decide then.

  • Items should be unused and in the condition you received them, with their packaging if you still have it.
  • You pay the return shipping, unless the item is damaged, faulty or not what you ordered (see below).
  • We don't charge a restocking fee.
  • For a different size or color, return the item and place a new order.

Refunds for returns

  • We refund the price you paid for the returned items. If you return the whole order, we also refund the standard shipping you paid for it.
  • We send the refund within 14 days after we receive the items, or after you send us tracking that shows they were sent back, whichever comes first.
  • Refunds go back to the payment method you used, through PayPal. PayPal and your bank decide how long the money takes to appear on your statement.
  • We email you when we send a refund.

Cancelling an order

Contact us as soon as possible with your order number. If we have not yet placed your order with our supplier, we cancel it at no cost and refund you in full within 7 business days of the cancellation. Once it is placed, we can't cancel or change it, but you can return it after it arrives under the 30-day returns above. If your order is delayed, you can also cancel it as our shipping policy explains under "If your order is delayed".

Damaged, faulty, wrong or missing items

  • If an item arrives damaged, doesn't work, isn't what you ordered, or is missing from your parcel, write to us at ricardo@petboostery.com within 7 days of delivery. Include your order number and photos or a short video that show the problem.
  • If a fault shows up later in normal use, within 30 days of delivery, write to us the same way.
  • We then send a replacement or give you a full refund for the item, whichever you prefer.
  • We pay the cost of your claim: you pay no shipping for a replacement. We usually don't ask you to send the item back. If we do, we pay the return shipping: send us the postage receipt and we refund that amount to you through PayPal.
  • The benefits of this promise are in addition to your other rights and remedies under the consumer laws where you live, such as the consumer guarantees under the Australian Consumer Law, and do not limit them.

Who gives this promise: Ricardo Josué Zelaya Argueta, trading as Petboostery, Residencial Andalucía, San Pedro Sula 21101, Cortés, Honduras. Email: ricardo@petboostery.com.

For customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Late or lost orders

We follow the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. If we can't ship your order within 2-5 business days, the time stated in our shipping policy, we email you a new shipping date and the option to cancel for a full refund. We send refunds for cancelled orders within 7 business days. Our shipping policy explains what we do when a parcel is late or lost after it ships.

PayPal disputes

You can open a dispute with PayPal, or with your card issuer if you paid by card, whenever their rules allow. Writing to us first is usually the fastest way to get a refund or replacement, and it does not affect your right to open a dispute. If you open one, we give PayPal your order details and tracking, and if we have already refunded you, we tell PayPal so the dispute can be closed.

Questions

Write to ricardo@petboostery.com with your order number. We reply within 2 business days.