Shipping policy

Last updated: October 23, 2026

Petboostery ships to the 48 contiguous US states and Washington, DC, and to Australia, New Zealand, Singapore, Japan, Hong Kong, Switzerland and Honduras. This page explains where we deliver, what shipping costs, how long it takes, and what happens if an order runs late.

Where we ship

  • We deliver to street addresses in the 48 contiguous US states and Washington, DC, and in Australia, New Zealand, Singapore, Japan, Hong Kong, Switzerland and Honduras.
  • We do not ship to Alaska, Hawaii, Puerto Rico, other US territories, APO, FPO and DPO military addresses, or other countries yet.
  • Please give a street address. Some of the carriers we use can't deliver to PO boxes.

What shipping costs

  • United States: standard shipping is $4.99 per order, and orders of $40 or more (before tax) ship free.
  • Australia, New Zealand, Singapore, Japan, Hong Kong, Switzerland and Honduras: shipping is $9.99 per order, whatever the order total.
  • You see the shipping cost at checkout before you pay.

Import charges and sales tax

Prices and shipping are in US dollars. If you pay in another currency, PayPal converts the amount, and PayPal or your card issuer may charge a conversion fee.

United States

  • We choose supplier shipping options that pay US import charges when we place your order, where such options are offered.
  • If a carrier asks you for an import charge at delivery, contact us before you pay so we can sort it out.
  • Sales tax, where it applies, is shown at checkout before you pay.

Other countries

We do not collect import tax or duty at checkout. What you may be charged on delivery depends on your country and the value of your order:

  • Australia: orders under A$1,000 are not charged import duty or GST on delivery.
  • New Zealand: orders under NZ$1,000 are not charged import duty or GST on delivery, but the carrier may pass on New Zealand's border levy (about NZ$2.50).
  • Singapore: orders up to S$400, shipping included, are not charged GST or duty on delivery.
  • Japan: packages valued at JPY 10,000 or less (shipping included) are free of duty and consumption tax; larger orders may be charged 10% consumption tax, any duty and a handling fee on delivery.
  • Hong Kong: no import duty or tax applies to these products.
  • Switzerland: orders whose import VAT would be CHF 5 or less (about CHF 62, shipping included) clear free of charge; on larger orders the carrier may collect 8.1% VAT plus a clearance fee (Swiss Post: CHF 16 + 3% of the value) on delivery.
  • Honduras: import tax (ISV) and courier or customs fees may be charged on delivery.

If a carrier asks you for a charge that is not described above, contact us before you pay.

How long it takes

  • Processing: 2-5 business days. We place your order with our supplier, who packs it and hands it to the carrier.
  • Transit to the US: 10-15 business days. Most items ship from our suppliers' warehouses, mainly in China.
  • Total to the US: 12-20 business days from the day you order.
  • Total to Australia, New Zealand, Singapore, Japan, Hong Kong and Switzerland: 15-25 business days from the day you order, processing included.
  • Total to Honduras: 15-30 business days from the day you order, processing included.
  • Business days are Monday to Friday, not counting public holidays.
  • For each country, the same delivery window applies to every product and every parcel.

These windows are estimates, not guaranteed delivery dates. They come from the shipping times our suppliers and carriers quote for each country, with a margin added. Supplier processing can be slower around Lunar New Year (late January to February) and large sales events. If that affects your order, we tell you as described under "If your order is delayed".

Where your order ships from

Petboostery works with independent suppliers. Most items ship directly from their warehouses, usually in China; some US orders ship from warehouses in the United States. If you order several items, they may arrive in separate packages on different days, each with its own tracking number. A packing slip, if there is one, may not be in English.

Tracking

When your order ships, we email you a tracking number and link. Tracking can take a few days to show its first update.

If your order is delayed

We follow the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

  • If we can't ship your order within 2-5 business days, we email you before that time runs out. The email gives a new shipping date and your options: wait for the new date, or cancel for a full refund.
  • If the new date is no more than 30 days after the original one and you don't reply, we take that as your agreement to wait. While your order is delayed, you can still cancel it at any time before it ships.
  • If we can't give a new date, or the new date is more than 30 days after the original one, we cancel your order and refund it in full, unless you tell us in writing that you want to wait.
  • If we can't ship by the new date either, we email you again before it passes. Unless you reply that you still want to wait, we cancel your order and refund it in full.
  • We send refunds for cancelled orders within 7 business days of the cancellation.

If your parcel is late or doesn't arrive

  • Check the tracking link first. If your order hasn't arrived by the end of its delivery window (20 business days after you ordered in the US, 25 business days outside the US, 30 in Honduras), you can write to us with your order number. We check the tracking with the carrier and tell you what we find.
  • If it hasn't arrived 25 business days after you ordered (30 business days outside the US, 35 in Honduras), or the carrier reports it lost, we send a free replacement or give you a full refund, whichever you prefer.
  • If tracking says "delivered" but you can't find the parcel, check around your property and with your neighbors, then write to us within 7 days of the delivery date shown. We open an investigation with the carrier and tell you how we will put it right.

Address changes and errors

Check your delivery address at checkout. Need to change it? Contact us as soon as possible. Once your order is placed with our supplier, we may not be able to change it. If a parcel is returned or lost because the address on the order was wrong or incomplete, we will help you get it delivered, but we may charge the shipping cost of a second delivery.

Questions

Write to ricardo@petboostery.com with your order number. We reply within 2 business days.